Shop FAQ
HOLIDAY FAQ
HOW CAN I GET MY ORDER BY THANKSGIVING?
Due to UPS closures around November 27th, we will only be shipping orders on Monday, November 24th that week. Orders must be placed by November 23rd to be delivered by November 27th.
HOW CAN I GET MY ORDER BY THE HOLIDAYS?
Due to UPS closures around December 25th, we will only be shipping orders on Monday, December 22nd that week. Due to closures and increased volume, orders must be placed by December 15th to be delivered by December 25th.
HOW CAN I GET MY ORDER BY NEW YEAR’S EVE?
Due to UPS closures around January 1st, we will only be shipping orders on Monday December 29th that week. Orders must be placed by December 28th to be delivered by January 1st.
SHOP FAQ
HOW DO YOU SHIP TILLAMOOK CHEESE?
Perishables are shipped cold with an insulated liner and ice pack to maintain optimal quality. Your cheese and ice pack may arrive slightly warmer, but should still be safe to eat, so long as it arrives on the expected delivery date. Promptly refrigerate to preserve freshness.
WHERE DO YOU SHIP?
We ship within the US (Hawaii and Alaska included) but cannot ship to PO Boxes, A.P.O., DPO, or F.P.O. addresses, or the US territories.)
WHEN DO YOU SHIP?
We fulfill orders Monday - Wednesday, excluding major US holidays, for delivery Wednesday through Friday.
HOW MUCH IS SHIPPING?
ALL ORDERS OVER $100 SHIP FREE anywhere in the US. Shipping is a flat rate of $20 for orders containing perishable products ($30 for noncontiguous states), all non-perishable orders ship at a flat rate of $10 ($20 for noncontiguous states).
WHAT ARE YOUR SHIPPING OPTIONS?
All orders ship via UPS. Cheese orders outside of Oregon will ship UPS 2nd Day Air. Oregon deliveries and shelf stable non-cheese orders will ship UPS Ground. Orders containing both perishable and nonperishable products may ship separately.
HOW LONG WILL MY ORDER TAKE?
Please allow for 2-4 business days of processing time. Once your order ships, you'll get a shipping notification email with tracking information and delivery date.
CAN I EDIT OR CANCEL MY ORDER ONCE IT'S PLACED?
We are unable to make changes to orders once they’ve shipped, but we'll do our best to help correct your order before it leaves the warehouse. Call us at 1-855-562-3568, Monday-Thursday from 8am-5pm PST and on Friday from 8am-12pm PST, or send us an email at hello@tillamook.com.
WHAT IS YOUR REFUND & RETURN POLICY?
We aren't able to accept returns for a refund at this time, but if you're not pleased with your cheese (or merch), we'd love the chance to help make it right. Call us at 1-855-562-3568, Monday-Thursday from 8am-5pm PST and on Friday from 8am-12pm PST, or send us an email at hello@tillamook.com.
PACKAGE MISSING, DAMAGED OR INCORRECT?
While we can't be responsible for damage or loss due to unavailable recipient, incorrect address or theft, if your order arrived with missing, incorrect or damaged items, please contact us so we can help make it right. Call us at 1-855-562-3568, Monday-Thursday from 8am-5pm PST and on Friday from 8am-12pm PST, or send us an email at hello@tillamook.com.
CAN YOU HELP ME PLACE AN ORDER?
If you have any accessibility concerns or need assistance placing an order, our Consumer Love & Care team is happy to help. Call us at 1-855-562-3568, Monday-Thursday from 8am-5pm PST and on Friday from 8am-12pm PST, or send us an email at hello@tillamook.com.
