HOW DO YOU SHIP TILLAMOOK CHEESE?
Online orders are carefully packaged in our warehouse and shipped cold with an insulated liner and ice pack to maintain optimal quality and shipped via 2-day shipping.
Although your cheese and ice pack may arrive slightly warmer, it should still be safe to eat, so long as it arrives on the expected delivery date. Once your order arrives on your doorstep, unpack, and put your cheese in the fridge to preserve its freshness.
MORE FREQUENTLY ASKED QUESTIONS
WHAT DOES SHIPPING COST?
Because our precious cargo is time and temperature sensitive, we ship all orders 2-day. Shipping is a flat rate of $15, and ALL ORDERS OVER $100 SHIP FREE anywhere in the US.
Note: We’re unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories at this time.
CAN I EDIT OR CANCEL MY ORDER ONCE IT'S PLACED?
We are unable to make changes to orders once they have shipped, but we'll do our best to help correct your order before it leaves the warehouse! Give our team a call at 1-855-562-3568 or email us through our 'Contact Us' form.
The team is available 8am to 5pm Pacific Time Monday through Thursday, and 8am to 1pm Friday.
WHAT IS YOUR REFUND & RETURN POLICY?
If your order arrived with missing, incorrect, or damaged items, please contact our Consumer Relations team at 1-855-562-3568 or via email through our 'Contact Us' form so we can help make it right! The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 1pm Friday.
We aren't able to accept returns for a refund at this time, but if you're not pleased with your cheese (or merch), we'd love the chance to help make it right. Please feel free to reach out to our team via the channels listed above so we can learn more about your experience.
Lastly, please note that we can't be responsible for damage or loss due to unavailable recipient, incorrect address, or theft. Sorry.
WHAT ARE YOUR HOLIDAY SHIPPING DEADLINES?
For orders to arrive before Thanksgiving, orders must be placed on Monday, November 21st before 12pm. Shipping will be closed Thanksgiving Day, orders placed after 12pm Wednesday November 23rd will be shipped the following week.
For orders to arrive before Christmas Day, orders must be placed on Wednesday, December 21st before 12pm. Orders for New Year's Day arrival must be placed on Wednesday, December 28th before 12pm.
HOW DO YOU PACKAGE TILLAMOOK CHEESE FOR SHIPMENT TO KEEP IT FROM SPOILING?
Our cheeses are carefully packaged with an insulated liner and ice pack to maintain optimal quality, and all orders are sent via 2-day shipping.
All cheeses are shipped cold to protect their quality, and although your cheese and ice pack may arrive slightly warmer, your cheese should still be safe to eat, so long as it arrives on the expected delivery date. Simply refrigerate it as your shipment arrives to preserve its freshness.
WHAT ARE YOUR SHIPPING OPTIONS?
All online orders ship via FedEx 2-day. Once your order leaves our warehouse, you'll get a shipping notification email with tracking information and delivery date. Our 2-day shipping reflects the shipping method used, and does not account for 2-3 days of processing time.
WHERE DO YOU SHIP?
At this time, we ship within the US (Hawaii and Alaska included), but are unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP AND DELIVER?
All online orders ship via FedEx 2-day shipping. We fulfill orders Monday through Thursday, for delivery Wednesday through Saturday. Once your order ships, you'll get a shipping notification email with tracking information and delivery date. Please note our 2-day shipping method does not account for our 2-3 days of processing time.
Our cut-off time for Saturday delivery for orders placed on Thursdays is 12pm. Any orders placed after 12pm on Thursdays will be processed and shipped the following week.
HELP! MY PACKAGE IS MIA!
Oh no! Please let our Consumer Relations team know so we can look into this for you. You can reach us at 1-855-562-3568 or via email through our 'Contact Us' page.
The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 1pm Friday.
CAN YOU HELP ME PLACE AN ORDER?
We’re committed to making sure our shop is accessible for all. If you have any accessibility concerns or need assistance placing an order, please reach out to us, toll free, at 1-855-562-3568. The team is available 8am to 5pm Pacific Time Monday through Thursday, and 8am to 1pm Friday and happy to help.