Shop FAQ
SHOPPING FOR THE HOLIDAYS?
Place orders by 12/16 and receive your gifts by 12/25 to avoid UPS closures during the holidays.
Please Note:
Unfortunately, UPS will be closed during the holidays and into the new year. For perishables, orders placed between 12/17-1/5 will ship on 1/6. For non-perishables, orders placed between 12/18-1/5 will ship on 12/23 and 12/30. For orders with perishables and non-perishables, packages will ship separately according to the above time frames. All normal shipping times will return 1/6/25.
HOW DO YOU SHIP TILLAMOOK CHEESE?
Online orders containing perishable products are carefully packaged in our warehouse and shipped cold with an insulated liner and ice pack to maintain optimal quality and shipped via UPS 2-Day Shipping or UPS Ground. All orders containing non-perishable products will ship UPS Ground. Orders containing both perishable and nonperishable products may ship separately.
Although your cheese and ice pack may arrive slightly warmer, it should still be safe to eat, so long as it arrives on the expected delivery date. Once your order arrives on your doorstep, unpack, and put your cheese in the fridge to preserve its freshness.
WHAT DOES SHIPPING COST?
Shipping is a flat rate of $20 for orders containing perishable products ($30 for noncontiguous states), all non-perishable orders ship at a flat rate of $10 ($20 for noncontiguous states). ALL ORDERS OVER $100 SHIP FREE anywhere in the US.
Note: We’re unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories at this time.
CAN I EDIT OR CANCEL MY ORDER ONCE IT'S PLACED?
We are unable to make changes to orders once they have shipped, but we'll do our best to help correct your order before it leaves the warehouse! Give our team a call at 1-855-562-3568 or email us through our 'Contact Us' form.
The team is available 8am to 5pm Pacific Time Monday through Thursday, and 8am to 12pm Friday.
WHAT IS YOUR REFUND & RETURN POLICY?
If your order arrived with missing, incorrect, or damaged items, please contact our Consumer Relations team at 1-855-562-3568 or via email through our 'Contact Us' form so we can help make it right! The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 12pm Friday.
We aren't able to accept returns for a refund at this time, but if you're not pleased with your cheese (or merch), we'd love the chance to help make it right. Please feel free to reach out to our team via the channels listed above so we can learn more about your experience.
Lastly, please note that we can't be responsible for damage or loss due to unavailable recipient, incorrect address, or theft. Sorry.
HOW DO YOU PACKAGE TILLAMOOK CHEESE FOR SHIPMENT TO KEEP IT FROM SPOILING?
Our cheeses are carefully packaged with an insulated liner and ice pack to maintain optimal quality. All cheeses are shipped cold to protect their quality, and although your cheese and ice pack may arrive slightly warmer, your cheese should still be safe to eat, so long as it arrives on the expected delivery date. Simply refrigerate it as your shipment arrives to preserve its freshness.
WHAT ARE YOUR SHIPPING OPTIONS?
All online orders ship via UPS. Once your order leaves our warehouse, you'll get a shipping notification email with tracking information and delivery date. All cheese orders outside of Oregon will ship 2 Day Air. All Oregon deliveries and shelf stable non-cheese orders will ship UPS Ground.
WHERE DO YOU SHIP?
At this time, we ship within the US (Hawaii and Alaska included), but are unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories.
HOW LONG WILL IT TAKE FOR MY ORDER TO PROCESS, SHIP AND DELIVER?
All online orders ship via UPS 2 Day Air or UPS Ground depending on the destination and product type. We fulfill orders Monday and Wednesday, excluding major US holidays, for delivery Wednesday through Friday. Once your order ships, you'll get a shipping notification email with tracking information and delivery date. Please note our 2-day shipping method does not account for our 2-4 business days of processing time.
HELP! MY PACKAGE IS MIA!
Oh no! Please let our Consumer Relations team know so we can look into this for you. You can reach us at 1-855-562-3568 or via email through our 'Contact Us' page.
The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 12pm Friday.
CAN YOU HELP ME PLACE AN ORDER?
We’re committed to making sure our shop is accessible for all. If you have any accessibility concerns or need assistance placing an order, please reach out to us, toll free, at 1-855-562-3568. The team is available 8am to 5pm Pacific Time Monday through Thursday, and 8am to 12pm Friday and happy to help.
